A leading cloud service provider in the region.
Troubleshoot, diagnose, and solve customer issues.Implement change requests for managed service customers, providing 2nd & 3rd level troubleshooting support.Point of technical escalation.Effective and prompt communications with clients and internal staff/management.Provide input to constantly improve our products and services to add value for our customers and shareholders.Document precise and detailed diagnostic information for every assigned customer support ticket.Handle any additional maintenance and/or service related activities as they arise.Obtain and/or maintain up to date certifications for all products supported.Analysis, recommendation and implementation of new technologies.
A minimum of 5 years of overall experience in Network Security operations and management experience with a managed services organisation.Must be CCIE Security and CCNP certified.Working knowledge and hand-on experience in Installing, configuring and troubleshooting in the following:
Routing & Switching network infrastructures, traditional and Software-Defined solutions like SD-WAN, NSX-V/NSX-TNetwork functions like VLAN, VxLAN, VTP, DTP, STP and Routing RIP, OSPF, EIGRP, BGP, HSRP, VRRP, QOS, ACL …etc.Network Security, network access management, IPSec and SSL VPN solutions from Cisco, Palo Alto, Sonicwall, FortinetWireless Solutions from Cisco/Meraki/Aruba WIFINAC solutions like Cisco ISE OR any other solutionNetwork management and monitoring solutions like PRTG, Solarwinds, Manage EngineCloud networking and security solutions for AWS, Azure etc
Must have a notice period of 30 days or less.
Dynamic work environment and an opportunity to work on exciting projects.
CCIE, CCNP, Firewall,Security