Senior ERP System Expert

Company: Transmar International –

WebSite: New Cairo, Cairo, Egypt

Job Description:**JOB DESCRIPTION**

**Position: Senior ERP System Specialist**

**Job Summary:**

The Senior ERP System Specialist is responsible for the effective implementation, optimization, and maintenance of the Enterprise Resource Planning (ERP) system, with a focus on Oracle, while upholding the stability and security of the organization’s IT infrastructure. This role supports business operations through comprehensive system integration, data management, and the continuous pursuit of process improvement.

**Duties and Responsibilities:**

**I. ERP System Management (Oracle Focus):**

* Leads the implementation and configuration of ERP systems, ensuring alignment with established business requirements and objectives.
* Manages the full lifecycle of ERP systems, encompassing upgrades, patching, and robust security protocols.
* Develops custom solutions and facilitates seamless integration of ERP systems with other critical applications and platforms.
* Leads the design, development, and implementation of ERP solutions tailored to specific business needs, aligning with strategic organizational goals.
* Ensures data integrity, accuracy, and compliance with relevant industry standards and regulatory requirements.
* Conducts regular system audits and performance evaluations to guarantee optimal efficiency and effectiveness.
* Provides expert technical support, troubleshooting services, and first-line assistance to end-users, resolving issues promptly and efficiently.
* Trains and mentors end-users and junior ERP specialists, fostering effective system utilization and knowledge transfer.
* Maintains current knowledge of the latest ERP features and industry trends, providing recommendations for system enhancements and process improvements.
* Collaborates effectively with internal teams, including IT, finance, and other departments, to optimize ERP system performance and functionality.
* Prepares and delivers comprehensive reports and analyses based on ERP data, ensuring accurate and informative reporting for decision-making.
* Maintains comprehensive system documentation, including configurations, customizations, and user manuals, ensuring knowledge retention and efficient troubleshooting.

**II. Business Process Analysis:**

* Collaborates with stakeholders to define business requirements, analyze existing processes, and identify opportunities for ERP systems to enhance efficiency and effectiveness.
* Works collaboratively with cross-functional teams to prioritize and manage ERP development projects that align with organizational objectives and strategic initiatives.

**III. IT Infrastructure Support:**

* Assists in the planning, design, and configuration of IT infrastructure, with a focus on optimizing system stability, performance, and security.
* Demonstrates familiarity with Azure cloud services and Office 365 administration, supporting cloud-based initiatives.
* Configures and troubleshoots network components, including firewalls (FortiGate), routers, Cisco switches, and servers, ensuring network integrity and security.
* Oversees VPN (SSL, IPsec) configurations and VOIP systems, ensuring secure and reliable communication channels.
* Manages local on-prem servers (vSphere ESXI, Hyper-V), ensuring robust server performance and consistent uptime.
* Administers core IT services such as Active Directory, DNS, DHCP, Group Policy, WSUS, and other essential infrastructure components, maintaining a stable and secure IT environment.
* Monitors infrastructure health and performance using monitoring tools such as PRTG, proactively addressing issues and ensuring optimal system operation.
* Maintains and optimizes backup strategies (Veeam) and network storage solutions (QNAP NAS), ensuring data protection and business continuity.

**IV. System Administration:**

* Manages and administers SAP B1 ERP systems and integrates them effectively with other business applications.
* Oversees MS365 Exchange, SharePoint, Teams, and AD synchronization, ensuring seamless communication and collaboration across systems.

**V. Continuous Improvement & Compliance:**

* Ensures IT and ERP systems adhere to industry standards, maintaining data security and compliance with relevant regulations.
* Assists in the organization’s ISO certification process, ensuring IT infrastructure and ERP systems meet all required standards and guidelines.
* Drives the continuous improvement of ERP systems and IT infrastructure, recommending and implementing new technologies as needed to enhance efficiency and effectiveness.
* Ensures that assets and IT documentation are well-maintained, including proper tracking of changes and configurations, facilitating efficient management and troubleshooting.

**VI. Data Management & Reporting:**

* Manages ERP data input, processing, and output, rigorously ensuring data integrity and accuracy.
* Collaborates with internal teams to generate accurate, timely, and insightful reports based on ERP data, supporting informed decision-making at all levels of the organization.

Skills: