Senior ERP System Expert

Company: Transmar International –

WebSite: New Cairo, Cairo, Egypt

Job Description:**Job Description: Senior ERP System Specialist**

**I. Position Summary:**

The Senior ERP System Specialist is responsible for the effective implementation, optimization, and maintenance of the Enterprise Resource Planning (ERP) system, while ensuring the stability and security of the organization’s Information Technology (IT) infrastructure. This role supports business operations through system integration, data management, and the pursuit of continuous improvement initiatives.

**II. Essential Duties and Responsibilities:**

**A. ERP System Management (Oracle Focus):**

1. Implement and configure ERP systems in accordance with established business requirements.
2. Manage the full lifecycle of ERP systems, encompassing upgrades, patches, and security protocols.
3. Develop customized solutions and integrate ERP systems with other applications and platforms.
4. Lead the design, development, and implementation of ERP solutions tailored to specific business needs.
5. Ensure data integrity, accuracy, and compliance with relevant industry standards.
6. Conduct regular system audits and performance evaluations to optimize efficiency.
7. Provide technical support, troubleshooting, and first-line assistance to system users.
8. Train and mentor end-users and junior ERP specialists to ensure effective system utilization.
9. Maintain current knowledge of the latest ERP features and industry trends to recommend improvements.
10. Collaborate with internal teams, including IT, finance, and other relevant departments, to optimize ERP system performance and functionality.
11. Prepare and deliver reports and analyses based on ERP data, ensuring accurate reporting.
12. Maintain comprehensive system documentation, including configurations, customizations, and user manuals.

**B. Business Process Analysis:**

1. Collaborate with stakeholders to define business requirements, analyze processes, and identify areas where ERP systems can enhance efficiency.
2. Work with cross-functional teams to prioritize and manage ERP development projects that align with organizational objectives.

**C. IT Infrastructure Support:**

1. Assist in the planning, design, and configuration of IT infrastructure, focusing on optimizing system stability and performance.
2. Demonstrate proficiency in Azure cloud services and Office 365 administration.
3. Configure and troubleshoot network components, including firewalls (FortiGate), routers, Cisco switches, and servers.
4. Oversee VPN (SSL, IPsec) configurations and VOIP systems.
5. Manage local on-prem servers (vSphere ESXI, Hyper-V), ensuring robust server performance and uptime.
6. Administer core IT services, such as Active Directory, DNS, DHCP, Group Policy, WSUS, and other infrastructure components.
7. Monitor infrastructure health and performance using tools such as PRTG, proactively addressing any issues.
8. Maintain and optimize backup strategies (Veeam) and network storage solutions (QNAP NAS).

**D. System Administration:**

1. Manage and administer SAP B1 ERP systems and integrate them with other business applications.
2. Oversee MS365 Exchange, SharePoint, Teams, and AD synchronization, ensuring seamless communication across systems.

**E. Continuous Improvement & Compliance:**

1. Ensure IT and ERP systems adhere to industry standards and maintain data security and compliance.
2. Assist in the organization’s ISO certification process, ensuring IT infrastructure and ERP systems meet the required standards.
3. Drive the continuous improvement of ERP systems and IT infrastructure, recommending and implementing new technologies as needed.
4. Ensure assets and IT documentation are well-maintained, including proper tracking of changes and configurations.

**F. Data Management & Reporting:**

1. Manage ERP data input, processing, and output, ensuring data integrity.
2. Collaborate with internal teams to generate accurate, timely reports based on ERP data for informed decision-making.

Skills: