Company Name :Deliveroo

Senior Associate – Support & Engagement

  • Operations/Management
  • Qatar

Purpose of Job:
We’re looking for a talented individual to join our Rider Operations department to manage the team responsible for supporting our growing Rider Fleet. The team is responsible for everything that gets our riders out on the road and is critical to ensuring the fleet has everything they need to succeed in their roles.

Main Responsibilities:
• Development and implementation of robust performance management and reporting processes
• Monitor all rider costs in line with budget
• Rider payment cycle management
• Ensuring that all inbound rider inquiries adhere to SLAs and analyzing all rider inbound inquiries to identify efficiency gains where appropriate
• Creating new initiatives to foster our rider community and improve rider satisfaction
• Plan and manage quarterly rider events
• Oversee the management of our rider microsite
• Management of a comprehensive stock and fleet management system

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