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Company Name : Arab Bank plc.

Self Services Officer

bayt.com

Job Description

  • Manage customer automation projects and migration to ATM channel
  • Upgrade different channel services to improve customer experience
  • Ensure efficient system performance and monitoring tools availability
  • Assists sales activities by facilitating leads generation through channels
  • Develop business requirements for new channels and services
  • Coordinate with different departments to finalize service requirements
  • Manage digital channel projects, Run user acceptance testing, and manage service deployment.
  • Maintain high systems availability..
  • Create a link with other departments to understand customer issues and feedback to implement corrective actions were needed.
  • Ensure adherence to bank policies/compliance/regulators/best practices 
  • Perform analytics and MIS functions to improve the channels.
  • Implement efficient processes.
  • Manage systems incidents and ensure resolution in timely manner.
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