bayt.com
Job Description
AIC2 is looking for an experienced Security Engineer for one year contract .
Assist in ensuring the correct degree of security of the company’s digital systems and networks.
Candidates for this role should be based in the Riyadh
Operations & Maintenance
Daily operational health checks for the NAC solution infrastructure.
Monitor alarms & report to customer via email/mobile.
Firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
Creation of change request plan and submit to customer operation manager or supervisor for review and approval.
Maintain, track and update physical and logical diagram changes.
Work and liaise with appointed partners/vendor for necessary site survey and discussions.
Preparing weekly ticket tracking list for outstanding & resolved tickets.
Prepare and provide monthly equipment status (system events, severity alerts, violations, overall status, etc..) report to customer.
Work with appointed vendors and internal stakeholders to ensure internal audit compliance.
Work closely with various team of engineers (internal & external) for troubleshooting.
Ownership on critical incidents for customers to deliver resolution within SLA.
Troubleshoot production issues and security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
Perform L3 escalation to appointed partner and/or principal vendor.
Performing RMA for hardware failures and replacement in production environment
Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
Able to follow and meet customer SLA for all the incidents and requests.
Take ownership of incidents and service delivery in customer’s environment.
Undertake escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers.
Skills
Requirements
Diploma/ Bachelor in Computer Science /Information Technology or relevant field.
Possess a valid NAC solution certificate.
At least 2 years of relevant working experience in relevant field and role.
Working knowledge of Layer 2 networking protocols.
Hands-on experience in network, hardware, software and security troubleshooting.
Excellent analytical, problem solving, and time management skills.
Professional Requirements:
Effective oral and written communication skills in English
Excellent Communication and Presentation Skills