Develop overall Sales & Marketing strategy for the industry & ensure the development of supporting strategies by the LOB.
Develop the annual business plan budget and targets for the industry.
Ensure feed in to annual country plans where Accounts cross into multiple countries
Identify new potential opportunities for existing products in the industry
Ensure the implementation & development of strong account management in the different accounts.
Develop and train account team to ensure their up-to-date with account management concepts.
Ensure the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs)
Ensure appropriate marketing & pricing strategies are developed by
Maximize and monitor overall Account sales forecasts against budgets, success of bids, customer satisfaction etc.
Maximize penetration of portfolio in the different accounts in the industry
o Look for opportunities to cross-sell and introduce new products &
Proactively ensure that strong credible clients relationships is developed and maintained.
Ensure and build customer satisfaction – ultimate escalation point for any account customer complaints issues (working with appropriate LOB Heads)
o Monitoring Project status
o Monitoring change requests
o Monitoring & supporting bids
Monitor overall competitive situation, opportunities and threats in the
Develop with the country manager and account managers appropriate
Account marketing plans (eg events, local presentations)
Capture knowledge on account (from project teams .. etc.)
o Loss/success reviews
o Current business partners
o Clients processes & timetables
o Client buying patterns
Client strategy, business directions, markets.
Provides effective team management – managing performance, providing motivational leadership, communication & feedback.
Provide feedback to project teams working in the Account
Excellent team leading skills
Excellent sales and marketing skills
Excellent communication, interpersonal and negotiation skills
Excellent problem-solving skills
Excellent presentation skills
Excellent command of English