Posted 4 years ago
كل خطوة بتاخدها النهاردة هتشكرك عليها بكرة
Sales Key Account Manager – Logistics Heavy Lift
Almajdouie Holding
Position Details
Company
Almajdouie Holding
Location
Eastern Province, Saudi Arabia
Posted Date
April 25, 2022
متوسط الراتب
Confidential
Job Description
bayt.com
Job Description
- Operate as the lead point of contact for all matters specific to LHL local / inetrnational customers.
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Assist with high severity requests or issue appreciations as needed.
- Conduct Service review meetings with key customers
- Communicated with Sales Manager to develop a quarterly rolling revenue and monitor actual progress
- Monitor & Report variances against forecast and budget on a monthly basis to the Designated Authority.
- Identify innovative, analytical ways and tools for the customer satisfaction and service loyalty.
- Develop new customers and Provide after sales service in line with company vision, mission and values.
- Lead sales development process including bidding, contract negotiation, contract approval and closure for appointed accounts.
- Identify and grow opportunities within territory and collaborate with teams to ensure growth attainment.
- Identify and actively hunt for new projects opportunities and develop sales to expend our services in the regions.
- Maintain existing accounts and develop long term / Short term win-win strategic relationship through sales visits
- Enhance internal and external customers’ experience through excellent CRM – The Quality and Timely Delivery of contracted Services.
- Analyze reports to identify and determine causes of problems develop & implement solutions for improvement.
- Provide effective Grievance Management for Customer delight. Develop and maintain effective strategic relationships and communication channels with other key stakeholders including the Business leadership and
- Management, Employees, Staff leadership, other Department Heads, Contractors, and Vendors.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
- Manage and solve conflicts with clients
- To use alternative dispute resolution methods which includes mediation and arbitration to resolve conflicts with Clients to ensure effective business relations.
- Prepare reports on account status
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Define goals and key performance indicators for each member of the team and ensure effective application of the group’s performance and development review process
- Ensure proper handover / kick off meeting with the operation / project management team for awarded jobs.
- Support operation / prject management team
- Initiate in coordinate with operation / project management for lesson learned evaluation meetings as per project requirement.
Skills
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً