Company Name : Almajdouie Holding

Sales Key Account Manager – Logistics Heavy Lift

Job Description

  • Operate as the lead point of contact for all matters specific to LHL local / inetrnational customers.
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key accounts, customer stakeholders.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Assist with high severity requests or issue appreciations as needed.
  • Conduct Service review meetings with key customers
  • Communicated with Sales Manager to develop a quarterly rolling revenue and monitor actual progress
  • Monitor & Report variances against forecast and budget on a monthly basis to the Designated Authority.
  • Identify innovative, analytical ways and tools for the customer satisfaction and service loyalty.
  • Develop new customers and Provide after sales service in line with company vision, mission and values.
  •  Lead sales development process including bidding, contract negotiation, contract approval and closure for appointed accounts.
  • Identify and grow opportunities within territory and collaborate with teams to ensure growth attainment.
  • Identify and actively hunt for new projects opportunities and develop sales to expend our services in the regions.
  • Maintain existing accounts and develop long term / Short term win-win strategic relationship through sales visits
  • Enhance internal and external customers’ experience through excellent CRM – The Quality and Timely Delivery of contracted Services.
  • Analyze reports to identify and determine causes of problems develop & implement solutions for improvement.
  • Provide effective Grievance Management for Customer delight. Develop and maintain effective strategic relationships and communication channels with other key stakeholders including the Business leadership and
  • Management, Employees, Staff leadership, other Department Heads, Contractors, and Vendors.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
  • Manage and solve conflicts with clients
  • To use alternative dispute resolution methods which includes mediation and arbitration to resolve conflicts with Clients to ensure effective business relations.
  • Prepare reports on account status
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Define goals and key performance indicators for each member of the team and ensure effective application of the group’s performance and development review process
  • Ensure proper handover / kick off meeting with the operation / project management team for awarded jobs.
  • Support operation / prject management team
  • Initiate in coordinate with operation / project management for lesson learned evaluation meetings as per project requirement.
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