bayt.com
Job Description
Our client is a Retail company for high-end luxury kitchens and operations across GCC regions.
Job Summary:
The Sales function is the most critical commercial function in the company. Sales need to convince incoming customers to buy a high-quality product through specialized kitchen retail and fitting
companies.
Execute the documented Sales process, translate it into your personal action, to give your sales
approach the required personal touch.
Make the customer buy, by providing customized kitchen designs meeting 100% of customers’ needs
and budget.
Develop a trustful relationship with the customer to finally make him buy even more than initially planned.
Convince clients through high-end 3D animation and inspiring showroom tours, all guided by the principle
that you would like to support to find the customer’s dream kitchen, being able to select from the
preselected options.
Attract the customer to purchase appliances through the company – by providing appliance set collections in
different price categories – incorporate appliances display picture in CARAT 3D animation to show him
final look out of his kitchen.
Secure maximum revenue for the company, use developed customer relations to sell Appliances and
Accessories, avoid customer buys outside the company
Skills
Job Requirements:
Act as a first-class ambassador of the IXINA, Cuisine Plus/ Noblessa brand – proactively follows
the Sales Process
• Translate customer needs (Discover sheet) in highly effective 3D animation solutions in CARAT
• Meeting with clients and working collaboratively to determine the design goals.
• Planning overall appearance and function of the kitchen.
• Coordinate colors, materials and lighting for the kitchen to achieve design goals.
• Maintaining awareness of trends and product development as they relate to interior design.
• Attract customer with a fast and easy simulation of his kitchen – grab his visual attention to his
future kitchen
• Make the customer like to spend time on the kitchen project with the you
• Secure welcoming routine with your colleagues at the moment customer enters the showroom
• Make any walk-in customer to the showroom seating at your desk – convince customer
excepting a customized kitchen design, where you can demonstrate your competence
• In case customer is not ready to sign the contract Stay open to provide different kitchen designs
• In case customer is not ready to sign the contract Stay open to provide other solutions to not
lose the customer.
• Secure accurate measurement of kitchen space in customer premises
• Produce technical precise and complete Purchase Order documentation, better review again to
avoid time intense and costly revision later
• Act as the company face to the customer, single point of contact during the kitchen project
• Collect contact details of walk-in customers who do not spend time to receive kitchen design –
follow up marketing activity
• Make sure Kitchen project is being followed up in a timely manner by back office activities,
monitor your projects on a regular basis
• Keep in touch with customer and follow the process of each stages till installation about Kitchen
project status
• Make sure customer pays 1st down payment in timely manner, to not delay the kitchen delivery
• Strive to meet expectations with first desing, If required produce different designs in CARAT
Kitchen design software, meeting customer needs, documented in discovery sheet
• Enter all required details in SAP to secure follow up, allow for marketing to take action and keep
full control of the after-sales process
• Manage and be reactive about the after-sales and ordering process accordingly.
Educational and Experience:
•Essential: Highschool degree
•Preferred: BSc in Marketing or a related field is a plus
• 2 years of Sales experience in a retail business, Proven work experience in a Retail Sales, Representative, Sales Associate or similar role
• technical affine in furniture/room dimensions
• Ability to use hand tools including a tape measure
• Ability to draw projects to assist clients in conceptualizing the project
• Ability to envision projects including how color and light balance out in project
• good personal 3D dimension projection capabilities, first experience in 3D drawings would be
an asset
• Ability to scale real site conditions into drawings
• Understand the difference in furniture material and has knowledge about its different technical
capabilities can argue differences advantage/disadvantage
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Basic math skills
• Track record of achieving sales quotas
• Good handwriting and technical hand drawing abilities
• Able to make precise rooms measurements and make quick kitchen sketches
• PC affine, working on different Windows PC based systems
• SAP Business One experience would help, 3D Design software experience desired
• Advanced windows Office user
Required for the position:
• Open-minded, friendly welcoming behavior, mature presence
• Very high focus on customer service satisfaction
• Easy to communicate with, Excellent communication skills, capable of building trusting
relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• Honest straight forward personality, that demonstrates his competence in kitchen selling
• Flexibility with the ability to interface with people at all levels and various backgrounds and
culture
• Approachable, resourceful, driving, and motivate with strong influencing communication skills,
upwards, down and across
• Hard working with the ability to guide customers to conclude the deal
• Good commercial awareness with a strong customer focus, understanding bottom-line impact on
discounts
• Counselling and coaching ability to new employees