
bayt.com
Job Description
OVERVIEW OF THE ROLE
Advising customers following our consulting code, maintaining the order and image of the product.
WHAT YOU WILL DO
1. Advising customers
- Greets customers, maintaining eye contact and smiling. Friendly and always available.
- Identifies customers’ needs advising them and providing them a better shopping experience.
- Follows up on the customers’ shopping experience and ensures sale is closed perfectly.
- Knows how to manage alterations in order to offer better customer service.
- Uses product knowledge (qualities and trends) to refute customers’ objections and/or to close sales.
- Seeks customer loyalty ensuring a better shopping experience.
2. Maintaining the store image
- Ensures that the store is in good shape, respecting the standards of the company’s image.
- Supports the display changes in the store as appropriate, following the standards of the company’s image.
- Incorporates new items in the store, following the visual merchandising criteria.
3. Providing support when receiving and replenishing products
- Receives and rolls out products at the store when required.
- Constantly replenishes products from store to stockroom.
- Carries out any other merchandise management processes (packing overstock, changes in the organisation of the stockroom, etc.).
4. Maintaining the corporate image
- Respects and complies with the Massimo Dutti Lifestyle Guide.
- Always wears the full uniform smartly.
5. Technology use
- Uses tools that are available to ensure the products are located and displayed in the store.
- Is familiar with and uses the RFID operating system.
Skills
WHAT EQUIPS YOU FOR THE ROLE
- Minimum 1 year of working experience in retail fashion
- Minimum SPM or Diploma in related fields
- Good communication skills
- Knowledge of fashion and trends
- Willing to work on shifts, weekends and Public Holidays
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