bayt.com
Job Description
JOB PURPOSE
The Sales Associate, is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge, and selling, as well as understanding Boutique operating processes.
Client Development
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business
Boutique Operations
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge- send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary
Skills
Requirements
• 2 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
• Strong drive for business results with a passion for creativity, fashion, and the brand
• Ability to develop strong and lasting relationships with people through strong communication and organization skills
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Read, count, and write to accurately complete all business and client related documentation
• Ability to adjust priorities and manage time in a fast- paced environment, adaptable to strategies which address evolving business trends
• Willingness to adhere to all company policies, procedures, regulations, and standards
• Must be able to speak fluently in Arabic & moderate English.