Sales And Customer Service Representative

Intention/ Purpose

Responsible for complete order processing cycle by effectively liaising with the

customers, suppliers, sales and logistics team. Provide administrative support to

both internal as well as external customers within the business unit.

Areas of responsibility

 Receive enquiries, acknowledge them immediately and record them

appropriately.

 Categorizer sales enquiries for immediate action i.e. for discussing with the sales

team, for future reference, etc.

 Obtain quotations and send proforma to customers.

 Prepare purchase orders in consultation with the sales team.

 Coordinate between suppliers and customers for processing sales orders.

 Coordinate with logistics team to ensure timely delivery of orders.

 Follow-up for the payment from customers.

 Liaise with logistics team and update availability of stocks, maintain re-order

levels.

 Update sale managers on the status of the orders, issues and stock levels.

 Keep a tab on product expiry dates and bring it to the notice of seniors for further

action.

 Arrange to send samples as and when required, receive feedback on the

evaluation.

 Respond to customer complaints and escalate sensitive issues to seniors.

 Update records in Orion.

 Generate BO sales reports as and when required.

 Provide backend, administrative support, arrange for meetings, travel bookings,

hotels etc. for the business unit. Handle reception, faxes, couriers, email etc.

 Maintain and update quality records as per ISO standards.