bayt.com
Job Description
Do you have a passion for pets? We are a small but expanding online pet store (pethouseksa.com) and we need a pet lover to join us to deliver exceptional service to our Customers in our new retail store in North East Riyadh.
Working in shifts you will be the public face of our business, greeting our store Customers, answering their queries, and promoting products to maximise sales. This is a unique opportunity to develop your skills and career as our business expands.
Tasks and Responsibilities:
- Deliver an exceptional service to store Customers:
- Greet the Customers and assist them in selecting the right product
- Listen effectively to understand Customer needs and issues
- Communicate clearly
- Provide accurate product and service information to maximise sales
- Use every Customer contact to build loyalty
- Receive feedback and escalate to management when necessary
- Handle Customer issues in a calm respectful manner, escalating to management when necessary
- Cashier Responsibilities:
- Accurately process the orders and payments by cash / credit cards
- Issue receipts / refunds / change to Customers
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Assist in ensuring that the product display area is clean and organised
- Support management with other tasks as required by the business
Skills
Basic understanding of sales principles and customer service practices
Proficient in English & Arabic (written and spoken)
Friendly, helpful, confident and engaging personality
Basic administration skills
Pet lover preferred!