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Company Name : Universal Food Company

Restaurant General Manager

Job Description


1-   Sales & Profit


·      Responsible for the overall restaurant. 

  • Seeks opportunities to increase sales through suggestive selling & local store marketing.
  • Manages appropriate inventory and cost of goods controls completing daily/weekly/monthly sales reports.
  • Ensures cash handling and till point procedures is handled with accuracy and as per company policy.
  • Food Quality


  • Ensure food meets corporate specifications on presentation and recipe.
  • Conduct line checks prior to and during shift.
  • Service Quality – Timeliness of food & service

  • Ensures high level service/ticket times for serving are maintained
  • Ensures all stations are properly stocked throughout the shift
  • Makes sure guest are acknowledged upon arrival and departure
  • Performance of Staff

  • Train, develop and monitor all staff to ensure consistent demonstration of required customer service standards and all staff reach their full potential
  • Set goals with staff members with action plans and review progress made
  • Coach and direct department trainers to ensure all trainees are receiving proper training.
  • Conduct periodic meetings with staff to appraise them






5-   Cleanliness & Maintenance


  • Notify maintenance to repair any broken restaurant equipment
  • Conduct morning walk throughout the restaurant with the cleaning crew
  • Respond immediately to maintenance or cleanliness problems through each shift
  • Ensure sanitation requirements adhered to by all staff


  • Atmosphere

  • Ensure proper sound levels, music and video format, lighting levels and temperature setting
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