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Company Name : InterContinental Hotels Group

Reservations Supervisor at InterContinental Abu Dhabi

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Job Description

When you’re a part of IHG, you’re more than your job title. And that’s what we love – the individual talents, interests and dreams that make you who you are. Join us and we won’t expect you to conform to any stereotype – because we know that a team with different perspectives and passions can only make us stronger.

At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden . You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms.

At the moment we’re looking for Reservations Supervisor to join our energetic, enthusiastic and passionate team at InterContinental Abu Dhabi.

Your responsibilities are:

  • Monitor and check daily Reservation Agent’s bookings to ensure accurate set-up of room reservations in Opera System.
  • Ensure all incoming reservations from different channels such as: Telephone, Email, Website, Central Reservations System (CRS) On-line Travel Agencies are inputted, retrieved and replied daily.
  • Maximize productivity of Reservations Agents through consistent daily supervision and monitoring the volume of reservations processed per agent.
  • Improve Reservations Agents sales techniques and service to clients through constant coaching and training.
  • Ensure implementation of the key principles of Pricing Strategies and Revenue Management
    • FIT, Corporate, Package and Groups,
    • Rate Restrictions, hurdles, and availabilities
  • Ensure that Reservations Agents meets relevant productivity targets on call handling and conversion ratios for all products lines
  • Handle customer queries and complaints relating to Rooms Reservations
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • To have a thorough knowledge in the operation of Opera Reservations System with main focus on inputting, retrieving and revising room reservations.
  • To give recommendations to Reservations Manager regarding annual performance appraisal of Reservations Agents.
  • Support the Reservations Manager with special projects as required

  • Minimum 2 years call-centre or hotel operations experience, minimum 1 year experience in supervisory role.
  • Intermediate knowledge of Microsoft Office
  • Advanced in writing and speaking English
  • Ability to work both independently and within a team environment.
  • Ability to lead and motivate team members.
  • A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental Hotels & Resorts service standards
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