Reception Supervisor (Mechanical Engineering) UAE National – Reception Supervisor (Mechanical Engine

UAE National – Reception Supervisor (Mechanical Engineering) | Toyota & Lexus | Dubai

 

Job Description:

• To provide a supervisory management function for all service advisors at the automotive workshop
• To lead a reception team ensuring efficient and professional manner is maintained.
• Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service. 
• Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time
• Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment
• Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales. 
• Ensure that all staff are friendly and wear’s all name badges 
• Conduct daily feedback and operational meetings to review daily expectation and deliverables 
• Answer phones in the most professional and efficient way. 
• Provide a daily tracking of performance and review daily.