Reception Manager

  • Administration
  • Egypt

Job Description :

To supervise the professional greeting of clients and visitors, to the highest standards.To manage room reservations ensuring that the bookings team are processing all inquiries accurately.Recruitment, induction and training of receptionists and meeting room coordinatorsAppraisals and performance management of staff, including monthly meetings.Leading, monitoring, motivating and inspiring the team; providing guidance and support.Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House ServicesOn-going development of skills and knowledge for the FOH team.Produce, manage and operate the reception, checking future planned absences, planning cover and ensuring overtime is provided when necessaryManage the implementation for any change or upgrade in software systemsMonitor budget and produce weekly/monthly reporting where applicableSupervise the co-ordination of VIP Functions and events.Review the uniform requirements and source new suppliers if needed.People management responsibilities for approx. 15 staff, including:Recruiting, training and developing staff to provide the department with an appropriately skilled and motivated workforce.Managing rotas to ensure adequate cover at all sites at all times to ensure the provision of a consistent service.Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.Ensuring that the team are correctly attired and project a professional image at all times.To project manage and facilitate the strategic implementation of new working practices to ensure the successful roll out of initiatives which will result in consistency to our customers and will improve the overall service offering.Producing monthly and ad-hoc reports on service usage and service issues to ensure that customers and management receive appropriate information in an accurate and timely manner.Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.Regularly liaising with customer relationship managers (and, when necessary, customers directly) to ensure the provision of a customer focused service including:1st class reception and client facing servicesEfficient and easy to use protocols and processes for users, e.g. meeting rooms, hotelling, cateringConstant review and improvement of the welcome services

Job Requirements :


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