Quality Assurance Manager (Spanish Account)

Maadi, Cairo, Egypt Egypt

November 5, 2025

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Position Details

Maadi, Cairo, Egypt Egypt

November 5, 2025

خطأ: تعذر الحصول على معلومات الراتب من Gemini API

Etisalat Egypt -

Company: Etisalat Egypt –

WebSite: Maadi, Cairo, Egypt

Job Description:

Design and implement quality strategies and action plans to meet client and business goals.
Ensure that QA evaluations and feedback are consistent, accurate, and aligned with client requirements.
Analyze trends, identify root causes, and recommend solutions to improve customer experience and operational performance.
Conduct regular calibration sessions with clients, operations, and training teams to maintain consistent quality standards.
Collaborate with operations and training departments to design initiatives that enhance agent performance.
Ensure QA processes and tools are up to date and used efficiently by the team.
Promote a culture of excellence, accountability, and continuous improvement within the QA department.

Skills:

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