Posted 1 week ago
الفرصة دي ما بتتكرر كتير… اغتنمها وقدّم
Quality Assurance Manager (Frensh Account)
Position Details
Location
Maadi, Cairo, Egypt Egypt
Posted Date
November 5, 2025
متوسط الراتب
خطأ: تعذر الحصول على معلومات الراتب من Gemini API
Job Description
Etisalat Egypt -
Company: Etisalat Egypt –
WebSite: Maadi, Cairo, Egypt
Job Description:
- Design and implement quality strategies and action plans to meet client and business goals.
- Ensure that QA evaluations and feedback are consistent, accurate, and aligned with client requirements.
- Analyze trends, identify root causes, and recommend solutions to improve customer experience and operational performance.
- Conduct regular calibration sessions with clients, operations, and training teams to maintain consistent quality standards.
- Collaborate with operations and training departments to design initiatives that enhance agent performance.
- Ensure QA processes and tools are up to date and used efficiently by the team.
- Promote a culture of excellence, accountability, and continuous improvement within the QA department.
Skills:
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً