bayt.com
Job Description
Role Summary:
The ideal candidate will mainly work on a rotating six days a week, prioritizing the night shift, covering soft service and mall point of supervision on outsourced and in house team.
Reporting to : Quality Assurance & Procedure specialist/ Quality assurance Controller
Key Responsibilities:
- Implement the Soft Services Delivery Management plan.
- Monitor the performance of the FM service contractor regarding soft services.
- Ensure that soft services are managed following the Service Level Agreement (SLA) and that all relevant KPIs are consistently met.
- Support the project and property facilities, common area spaces, amenities, parking lots, etc., during post-opening phases.
- Follow up on housekeeping, contractors, logistics preparations for events, and other marketing/ events planning departments.
- Ensure that employees and teams fulfill the scope of work of the respective roles listed above.
- Encourage and maintain effective communication with all on-site contractors and management to set and achieve targets and ensure the effective support of operational activities and development.
- Monitor the site shift team’s day-to-day activities and stay on-call on rotational basis.
- Report and document to the line manager, prepare required checklists and oversee highlighting deficiencies and related correctives.
- Take charge of soft service replenishments – not limited to props, toilet amenities, consumables & sanitization.
Skills
Requirements:
- Minimum 2 to 3 year experience in similar role in a mall or large scale operation.
- Excellent team working and team motivational skills. Developing a one team culture with high team morale is a priority within the role.
- Ability to work on own initiative proactively and with the minimum of direction.
- Ability to analyses problems and to implement solutions.
- Excellent IT literacy skills in MS Outlook, Word, Excel and PowerPoint.
- Ability to communicate confidently, clearly and effectively, verbal and written.
- Proven time management and organizational skills with excellent attention to detail.
- Open to flexible shifts. Candidate will perform duty in different shifts and should ensure quality assurance /control.