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Due to the continued success of our Middle East operations, we are looking for a Performance Consultant.
Stantec is supporting our client, Qatar’s Public Works Authority ‘Ashghal’, in managing delivery of drainage services (O&M) through new performance based outsourced arrangements with its supply chain. This change in approach is aimed at enhancing Ashghal’s operations through partnering to achieve enhancing standards of service to be delivered to Ashghal’s customers in a sustained and cost-effective manner.
We seek a suitable candidate to provide consulting support and practical on-the-job inputs with Ashghal’s team in the review, validation, inference and guidance on performance related matters informed by the utilisation of business and comparative industry data / reports covering both technical and practical perspectives.
The role will support the Ashghal team members (Lead Engineers and Section Heads) to take up their new ‘owner’ roles through operational actions and initiatives that are aimed at improving measurement, reporting and management of partners through performance metrics. . The successful candidate would coach and support the client’s personnel to enable them to adopt and implement the new outsourced performance model more effectively.
Key Tasks & Duties:
Activities to be carried out on successful recruitment into the role include:
i) Supporting Ashghal staff in managing outsourced contracts to undertake O&M of Qatar’s three drainage systems – Foul Sewer, Treated Water and Surface / Ground Water.
ii) Reviewing operational performance and advising on actions / improvement initiatives to overcome actual or anticipated challenges.
iii) Promoting Best Practices and Benchmarking for continuous improvement.
iv) Review improvement projects suggested by Ashghal’s supply chain to an Innovation Forum, set against the business requirements, and advise on suitability, feasibility, and effectiveness of implementation.
v) Support Lead Engineers in planning for and preparing contingency plans through agreed governance for identified and anticipated risks.
vi) Advise and encourage supply chain preparation for Events (e.g., FIFA World Cup Qatar 2022TM ), and deployment of measures including equipment and resources.
vii) Review of reports and deliverables linked to performance metrices (KPIs and SLAs) on agreed frequency, and advise and support on necessary actions to be delivered by Ashghal team members and its supply chain.