Parts Advisor – Workshop

Parts Advisor – Workshop | Trading Enterprises | Honda | Dubai

About the position:

 

• Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales
• Responsible for credit customer’s follow-up of payments as per credit terms and conditions granted to the customers
• Ensure to communicate and consume parts ordered on urgent orders as soon as parts received
• Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls
• Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records
• Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report
• Follow customer service values and achieve targets to surpass in meeting the needs and expectations of the customers
• Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints
• Comply with company Quality Health Safety and Environmental guidelines and Standard Operating Procedures and report all incidents to the manager
• Participate in toolbox talks and undertake safety awareness trainings as provided by the company