Partner Support Specialist

  • Operations/Management
  • Anywhere

Job Description :

Our Customer Service Team is growing, and we are currently in the look-out for a Partner Support Specialist for our Cairo Office.On top of having a fantastic opportunity to join the world’s fastest growing and 2nd largest B2B accommodation supplier to the travel industry, we are also presenting an exciting opportunity for you to thrive in a fast-paced environment which can help us propel each other to greater heights! What you’ll do:Control a call through effective communication technique – call management.Build relationship with clients and suppliers by listen actively, question appropriately and by providing update and feedback.Adapt to and handle changing situations and environments.Resolve conflicting situations by effectively using the interpersonal skills.Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.Provide suitable alternatives when required and offer detailed information to customers and agents.Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level – manage stress.Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).Effectively use the available time and resources to address and finalize the tasks and customer / partner request, issues and inquiries – time management.Acknowledge all inquires and requests received within specified service standard requirements.Keep constant communication with the Purchasing and Sales department and the other teams within the Contact Center.Negotiate effectively. Proactive negotiation of booking disputes with suppliers or hotels as required to obtain the best possible outcome for our clients and the company.Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.Input data into systems and documentation.Keep clear evidence of losses occurred due to internal reasons and report to managementOffer support and guidance to co-workers.Be able to work effectively with others and contribute to team task accomplishments.Ability to solve problems. Identify root causes by asking the appropriate questions and apply intervention to address them.Undertake other tasks and projects when and as required.Supervise and manage the task distribution when and as required.Medium/Advanced knowledge of computer usage: Windows applications, email and internet. Learn the company internal software use.

Job Requirements :

To thrive in this role, you will need:Experience working in a customer service, Travel Industry, Hotel Industry (Front Line), Call Centre role.Fluency in spoken and written English.Computer Literate.It would be great if you have these as well:Strong communication, interpersonal and client relationship management skills. Good negotiating and influencing skills. Accuracy, research skills and attention to detail. Ability to anticipate and solve problems. Team working skills. Stamina and persistence. A “can do” approach. Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines. Ability to work under pressure and to tight deadlines. Willingness and ability to take ownership for decisions. Initiative to achieve the best result.  Apply now and we’ll be happy to accommodate you with our purely online recruitment process as we prioritize your safety!

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