Outlet Speciality Manager – Italian Restaurant

Responsibilities:

• Oversee all operational and administrative aspects of the restaurant as appropriate and be able to prioritize the required level of engagement in both areas depending on business volume
• Enforce and monitor that all operational standards, in line with policies, SOP and quality measures are in place at all times
• Supervise the maintenance and cleanliness of the restaurants at all times and carry out monthly or more frequent walk-throughs
• Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurants in order to maximize revenue generating opportunities in line with market demands
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Chef de cuisine
• Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and ascertain menu descriptions are up to date and distributed appropriately
• Plan and execute special promotional activities for the outlet and plan for festive season events related to the outlet
• Observe the competition, current market and international trends, prices with the market and other new ideas and react accordingly

 

Candidate requirements

• Degree or Diploma in Hospitality or Business Management
• Must be experienced as a Restaurant Manager in a luxury, high end Italian Restaurant in the UAE
• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating the team
• Solid knowledge of Fine Dining service procedures and standards as well as casual dining procedures
• Extremely organized and possess a solid administrative capability
• Proven ability to support, motivate and lead a large and diverse team
• Ability to organize large projects and events
• Ability to understand effective approaches to communicate with different individuals
• Develop team members at all time
• Able to empower colleagues and communicate clearly with other managers
• Excellent interpersonal skills and must be Italian speaking