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Company Name : Professional Recruitment

Operations Supervisor

bayt.com

Job Description

Responsibilities:

  • Manage all day to day activities (administrative and functional)
  • Document scrutiny & verification for visa processing
  • Handling cash & bank related transactions if assigned
  • Maintaining & recording all application data in a timely and accurate manner
  • Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
  • Conduct regular Audits for all processes & implement all-new process rollouts or changes
  • Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy of the visa application
  • Ensure regular Error Monitoring – To monitor track and reduce the number of errors every month, within acceptable limits
  • Maintain & improve the level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker
  • Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals, etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
  • Maintain high standards of ethics, integrity and compliance with corporate procedures
  • Provide assistance to staff when needed and handle applicant/customer escalations
  • Liaise with various support functions to handle team related queries.
  • Ensure delivery of Value Added Services options and achievement of the VAS targets for the VSC
  • Manage VSC productivity and VSC security (Physical & data)
  • Ensure judicious use of natural resources
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization

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Creative shipping and logistics solution in Egypt
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