Operations Officer – Portsaid

  • Operations/Management
  • Egypt


Job Description :

Document scrutiny and collection of applications for visa processingHandle customer/applicant queries personally or via email, telephone.Handle cash and bank related transactions if assigned and ensure 100% accuracy FullRecord & maintain all application data. Ensure accurate & timelydata entry into the system with zero errors.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.Maintain compliance to the standard operating procedures, manuals etc. without deviation in processInform the applicants about the available Value Added Services andensure delivery of Value Added Service options to applicants/ customers.Encourage applicants to provide feedback on services provided and their overall experience at the application center.Ensure that the entire process is completed within the mandated Turn Around TimeAssist Deputy Manager/Operations Manager in execution of WB Project

Job Requirements :

Education: Graduate from any field or having any relevant certificateAdditional: Graduate or global equivalentExperience: 0 – 2 years of experience preferably in customer service field.Knowledge & Key Skills:Basic Knowledge of Computer skillsProficiency in MS office & good typing speedAdaptability and presence of mind to handle customer queries and complaintsKnowledge of local languageAbility to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

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