Operations Manager Facility

Operations Manager Facility | IKEA Yas Island | Abu Dhabi

About the Role

You ensure safety of all visitors and co-workers by maintaining a good level and standard of cleaning, maintenance and security. You positively contribute to a comfortable and pleasant shopping experience.

You are responsible for:

SISAN(store in shape as new)

• Ensuring that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment:- electricity, phone system, loud speaker system, fire prevention and alarm systems, ventilation, water systems, etc. All technical installations used to transport visitors, customers and goods like elevators, travellators, escalators, etc.
• Cleanliness of stores inside areas and parking and outdoor areas, including the store façade and roof.
• The maintenance costs and service contracts for all store suppliers
• Management of internal suppliers:- cleaning – performance management through audits and kpi’s

H&S 

• To ensure a safe store for visitors and customers – regular audits and kpis’s, regular evacuations and action plans.
• Crisis management routines and actions

Security checks

• Management of internal suppliers:- security – performance management through audits and kpi’s
• Training and sec checks to ensure store safety

Store Operations 

• To ensure that Duty manager routines and peak day planning is documented, updated and implemented to ensure smooth store operations
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Key Specific Accountabilities:

SISAN:

• Ensure that the store is clean – all customer areas, offices, and other non-customer facing departments
• Ensure that the store maintenance is kept up to date and a weekly/monthly and annual maintenance plan is in place, which is followed
• Re-negotiate all store contracts, with the Operations managers in the other Alfuttaim IKEA stores and to use central suppliers where possible 
• Ensure that all capex and store maintenance costs are accurately budgeted for and the costs controlled on an on-going basis.
• Carry out audits on the external cleaning supplier, using checks and audits
• Drive performance through KPI’S, meetings and regular update meetings
• Ensure a well-trained cleaning workforce on IKEA store evacuations and their role, customer service and general SOPS

H&S:

• To ensure that the store is safe for visitors and customers at all times;- before and after trade, day and night time
•  To train and audit the store teams on the evacuation processes, codes and other emergency information. To plan and take corrective action based on the findings
• To schedule and action yearly plans for evacuations, generator tests and power failure simulations;- To 
• implement processes and actions to ensure store safety
• To review and change current processes where needed to enhance store safety: checklists, etc
• To visit the store during the nightshift operation and carry out the same action and audits as in the day. Ensure store safety at night
• Involvement in crisis management routines and manual documentation
• To ensure all external suppliers working in IKEA are aware of Evacuation procedures and H&S requirements whilst working in our stores
• Ensure sufficient fire marshals/first aiders are on duty at all times and that there is a calendar for regular refresher training

Security:

• To carry out audits on the external guarding supplier, using sec checks and audits
• Drive performance through KPI’S, meetings and regular update meetings
• To ensure a well-trained security workforce on IKEA store evacuations and their role, customer service and general SOPS.

People:

• To have a succession planning process in place for the CR and operations department 
• To be able to work with and lead your team from a daily and strategic planning process
• To build and maintain a close understanding with the Regional Customer Relations and Operations Manager

Store facilities management:

• To have a clear understanding of all facilities management within the store and to be able to react in the event of an emergency situation;- Fire systems, water pumps, sprinkler leaks etc
• To improve the standards and working methods, reduce costs, etc by having an active role in all external supplier routines 

Store Operations:

• To ensure that the store duty managers are well trained in the event of a store emergency
• To be the owner of the store duty manager checklist and duty manager routines 
• To assist with the store duty manager training day
• To carry out audits and reviews of the duty manager processes; Feedback to the store manager
• To plan and regularly update the peak day planning file
• To schedule and carry out peak day reviews
• To carry out regular audits on SOPS. Realignment when needed 
• To assist the regional and store team plan the yearly business plan and to follow up on where we are and to make recommendations where required.