Operations Manager

  • Operations/Management
  • Egypt


Job Description :

Responsible for the overall site forecast while running all operations at the site/covered territory​.Lead a team resources and oversee Desk execution to exceed client targets, achieve business goals, maintain compliant operations, and deliver optimal customer experience.​Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals. ​Review, understand and take action regarding Collection and productivity results on a weekly and monthly basis ​Develop best practice documentation procedures and internal communication processes across sales teams and people within site and partner with other regional site leaders to evolve playbooks for incubating, launching, and scaling business processes.​Take full ownership and ensure operational excellence in order to improve all processes, identify process gaps or inefficiencies, and recommend solutions, and contribute to the implementation of those solutions​.Identify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they arise​.Manage overall team sizing and growth in line , while building a world-class talent pool​. Work closely with recruitment team to identify, interview & on-board potential candidates. Develop and maintain process flow. Responsible to set & track targets & KPI’s. Own and drive all project related activities to achieve required objective , Profit as well as R & P.Coach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business. Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, reports and suggest improvements for internal & external management. Maintain CRM hygiene & use it as a Single source of truth for forecasting, reporting & analysis purposes. Plan & execute incentive plans & team activities within the allocated budget. Maintain an open-communication culture for the team to share their ideas, challenges & perceptions. Single point of contact for the field to advise on important matters for all program related activities on a regular basis. Responsible for providing new & refresh trainings and retaining inside sales talent. Weekly call with reporting manager to understand and identify best practices to achieve set goals. Ability to understand the challenges within the assigned territory and create strategies to address them appropriately.  

Job Requirements :

Minimum 2 years experience as a Supervisor Excellent in English spoken and writtenStrong People management skillsProcess and systems orientation. Ability to use information for decision-making.Team player. Ability to influence decisions across functions and levelsSelf-competent to drive large responsibility & capable of leading large teamsAbility to develop and run critical projects.Agility, speed of response, positive engagement in challenges, change and innovation

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