Operations Manager

Operations Manager | Al Futtaim Logistics | Jebel Ali

Overview of the role:

• Efficient planning of workload and resource.
• Fully accountable for the growth, success, and operational results of the Business Unit.
• Fully accountable for all the assets under control, both human and material.
• Complete ownership of the Business Units operational processes and risks, including the regular review and improvement thereof
• Key authority to represent the Business Unit with the Customers, Government authorities, Senior Company Management, and all Staff.
• Ensuring proactive and on-going liaison, communication, and action with all internal departments/customers to maximize intra-company efficiencies and bridge inter-departmental relationships.
• Set signed Service Level Agreements with customer / internal stakeholders.
• Develop Operating Plans and ensure targets have been achieved through regular review.
• Report Monthly Key Performance Indicator’s and Financials to the Management/Customer.
• Anticipate potential threats and opportunities.
• Formulate strategic plans to grow both existing and new business within the Business Unit Sector.
• Apply a broad knowledge and perspective to anticipate future trends and consequences.
• Use appropriate tools to achieve a short term and long-term business objectives.
• Negotiate rates and service levels with customers to ensure value-added business opportunities are continuously developed / maintained.