Company Name : United Global Services Co

Operation Supervisor

Job Description

 Our company is a waste management company that has been in business for over ten years. The corporation has branches in the United Arab Emirates and Saudi Arabia. We’re seeking someone who has a strong background in operations management and can develop and run the operations department efficiently.


1- Plan, organize or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.  

2- Direct activities related to dispatching, routing, or tracking transportation vehicles, such as compactors and trucks.  

3- Follow and Monitor staff members’ compliance with administrative policies and procedures, safety rules, contracts, environmental policies, or government regulations.  

4- Serve as contact persons for all workers within assigned territories.  

5- Implement schedule or policy changes for transportation services.  

6- Monitor spending to ensure that expenses are consistent with approved budgets.  

7- Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.  

8- Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.  

9- Direct investigations to verify and resolve customer or shipper complaints.  

10- Coordinate the activities of the operations department to obtain the use of equipment, facilities, or human resources.  

11- Analyse expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.  

12- Collaborate with managers or staff members to formulate and implement policies, procedures, goals, or objectives.  

13- Plan or implement energy-saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling.  

14- Direct staff performing repairs and maintenance to equipment, vehicles, or facilities.  

15- Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.  

16- Recommend or authorize capital expenditures for the acquisition of new equipment or property to increase efficiency and services of the operations department.  

17- Conduct investigations in cooperation with government agencies to determine causes of transportation accidents, coordinate clean-up activities, or improve safety procedures.  

18- Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.  

19- Develop criteria, application instructions, procedural manuals, or contracts for transportation and logistics.  

20- Develop or implement plans to improve transportation services control (national and international) and efficiency 

21- Respond to customer demands

22- Negotiate, authorize, or monitor the fulfillment of contracts with equipment or materials suppliers.  

23- Evaluate transportation vehicles or auxiliary equipment for purchase by considering factors, such as fuel economy 

24- Identify or select transportation and communications system technologies to reduce costs or environmental impacts.  

25- Carry out customer visits to monitor performance, solve technical problems and identify and develop business opportunities

26- Direct procurement processes including equipment research and testing, vendor contracts, or requisitions approval. 

27- Follow up with operation technicalities responsible on maintenance 

28- Petty cash handling with Labours and drivers 

29-Accept Customer Calls in Case of emergencies 

30-Co-ordination with workshops and other extern suppliers 

31- Verify monthly drivers and labours over time and Commission / Vacation / Food Allowance 

32- Oversee the management of the operational teams in the safe delivery of waste management and cleaning services to the required level of quality and customer satisfaction

33- Monitor and improve where necessary the service quality and customer satisfaction

Ensure daily operations morning meetings are held between operations team, workshop, and other departments team to encourage sharing relevant information to allow smooth delivery of service to customers

34- Work cooperatively with other departments to ensure the Commercial department is supplied with sufficient resources to carry out planned and ongoing duties and to mobilize new projects.

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