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Company Name : Acuative ME

NOC L2 IGW Segment

Job Description

Expert in Routing Protocols, BGP, OSPF, ISIS, 

Experience in MPLS, Segment Routing, L2/L3 VPNs, 

Handle Level 2 tickets raised by L1 NOC Team

Expert in Cisco Routing & Switching, DC and SP Routing domain

Respond to Customer / other department queries regarding incidents using calls, emails, messaging tools etc. 

Perform troubleshooting on Cisco Routers and Switches

Perform Escalation management using established NOC procedures and tools

Perform above tasks within established NOC SLAs

Work in a 24×7 duty roster as per shift schedule

Escalate and assign tickets to L3 teams as needed

Actively maintain vendor SLA and document it

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