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Company Name : CC Staffing International Ltd.

NOC and SOC Specialist – L1

bayt.com

Job Description

This role is in the Service Delivery division, reporting to the Service Delivery Manager – NOC & SOC Manager, and providing guidance and support to the NOC/SOC team.

The basic purpose of this role is to provide L1 support for the company’s infrastructure and their customers.

  • Provide Level 1 with adequate technical tools for monitoring and managing systems and networks on all Data Center products and solutions.
  • Provide remote hands assistance to L2 and L3 support specialists.
  • Maintain and monitor the Data Center and NOC & SOC infrastructure.
  • Problem troubleshooting/isolation.
  • Problem resolution following written procedures.
  • Delivery reception and inventory
  • Assist in projects implementations and changes.
  • Assist in new customer implementation plan execution.
  • Detect Incidents by monitoring the console, Reports and Dashboards.
  • Report the incident to the concerned team.
  • Escalate the incident whenever the SLAs are not met.
  • Communicate with external teams in proper incident resolution.
  • Ability to work on different shifts (A/B/C) and during the holidays is required.
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