Company Name : MBC Group - Other locations

Network Engineer

Job Description

Job Objective:

  • 3rd line Network support problems, provision of advice as requested by users.
  • Resolution of escalated problems and issues from operational engineers.
  • Meeting and exceeding of support standards as established by internal service level agreements
  • Pro-active analysis of customer environments and development of business rules to tune the service
  • Complex Change requests & rule base management
  • To have knowledge of High Level Design (HLD), Low Level Design (LLD), support, implementation and a background in a customer facing position
  • Interface with external vendors for timely completion of issues.
  • Participate in a 24hr on call rota schedule for any escalated incidents.
  • Continual improvement of technical, communications and interpersonal skills with team and self.
  • To have Cisco qualifications – CCNP, is ideally required
  • Serving as security engineering subject matter experts for clients requiring assistance.
  • Consulting, including solving network anomalies, and assisting in re-engineering security solutions. 
  • To have knowledge of load balancing, switching, and routing (IP QoS, BGP, and MPLS).
  • To have strong support skills with PaloAlto, Arista, Juniper, Fortinet, and Cisco.
  • To have knowledge in different cloud infrastructure such as AWS and Azure.
  • To have knowledge in IP telephony.
  • To have knowledge in SDWAN.
  • To have knowledge in monitoring tools.
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