bayt.com
Job Description
- Manage and deliver the operation, upgrade, and configuration of network architectures.
- Provide remote and on-site support to our customers inside/outside Egypt.
- Manage and monitor large computer networks for problems from a central location through communicating with site technicians and tracking problems until resolution.
- Investigate and identify the root cause of the incidents through analyzing problems, performing troubleshooting and tracking incident response on the system.
- Track, document and record precisely all technical issues and resolutions for future references.
- Maintain LAN, WAN and architecture of the server as per the business policy.
- Resolve the existing security issues including hardware malfunctions and track vulnerable scripts to avert the potential threats.
- Generate and maintain the virtual private network, Firewall, web protocols.
- Carry out investigations of security breach alert and report findings of security analysis.
- Monitor web security gateways, perimeter security, network access controls and end point security.
- Manage communications with third party vendors, Customer contacts and other IT teams.
- Maintain routers and switches and generate status reports of hardware and software products as per the designated policies.
- Prepare and submit weekly and monthly progress reports to the Networks team leader to clarify the current status and progress of assigned task.
- Escalate customer satisfaction problems and complex issued to Network Team Leader, Technical Project Services, if necessary. monitor large computer networks for problems from a central location
- Analyze problems, perform troubleshooting and incident response on the system
- Track and document all issues and resolutions in detail
- Communicate with site technicians and track problems through to resolution
- Escalate complex problems to Network team leader.
- Maintain LAN, WAN and architecture of the network as per the business policy
- Work with Cisco ACI solution, installation, configuration, commissioning, operating and troubleshooting.
- Work with cisco Nexus switches, implementation and troubleshooting.
- Be aware with NOC solution and ITSM framework (network entity , remedy , true Sight)
Skills
- Excellent communication, interpersonal and negotiation skills.
- Excellent analytical & problem-solving skills.
- Excellent command of English.