Company Name : Al Futtaim Group

National_Commercial Department Manager

Job Description

National_Commercial Department Manager



Commercial Department Managers are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service for the Department and within the store. Training and Development of the staff, be a role model for customer service, sales assistants, and develop contact with customers. 


  • Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
  • Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
  • Reacts to all customer feedback and following up actions within the department on a daily basis
  • Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
  • Delivers friendly, knowledgeable and efficient service within the department.
  • Ensure store opening and closing procedures are adhered to. 
  • Ensure Store cover is planned and implemented properly. 
  • Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
  • Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
  • Safety procedures need to be implemented in line with company policy.  
  • Newcomers and staff are properly inducted and trained. 
  • Manage department colleague’s appraisals and reviews, performance Management and handle all relevant HR issues in a timely manner in accordance with company policies and procedures ·

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