Mini Bar Attendant

Ready for a career move and be part of the pre-opening team? We are looking for a new talent to play a vital role in our F&B department working alongside a fantastic team.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

As an Mini Bar Attendant your role will include such as:

– Works in close cooperation with the Room Service/ Guest Relation / Front Office and other key service departments.
– Attends regular training session’s team in line with the departmental SOP’s i.e. guest care, product knowledge, telephone manners, entering guest rooms, etc.
– Works as per instructions of the Supervisor and as per duty schedules.
– Ensures proper appearance (condition of uniforms) and grooming at all times.
– Answers the Room Service telephones, if and when required.
– Is knowledgeable of the Room Service menu and can answer guests’ queries.
– Maintains a professional / friendly, yet discrete relationship with the in house guest to ensure their well-being.
– Reports cleanliness and maintenance issues immediately to the Room Service Manager.
– Handles guest complaints as per instructions or refers them to the Room Service Manager.
– Works within the team to prepare all Mis-en-place according to 24 hours’ service requirements.
– Keeps all occupancy information containing documents under close cover during his work on the floors.
– Ensures no expired minibar items are placed in the room.
– Attends all regular departmental briefings and contributes to open communication within the assigned team.
– Conducts the proper handover from one shift to the other.