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Company Name : Novomed

Medical Receptionist

bayt.com

Job Description

§ Assist in scheduling and confirming patient appointments, check-ups and physician referrals.

§ Interview patients to complete insurance and privacy forms

§ Verify patient’s eligibility and benefits with Insurance Companies.

§ Answer telephone calls and direct them to appropriate staff.

§ Identify and assess customers’ needs to achieve customer satisfaction and to generate sales leads.

§ Provide product/services information about Novomed Centers.

§ Take the extra mile to engage customers to turn their inquiry into sales.

§ Resolve any problems that arise in a timely manner, and act as a mediator for the care and treatments that are being provided by Novomed to the patient.

§ Ensure excellent service standards and maintain high customer satisfaction.

§ Ensure that patients received the necessary referrals and were reminded of future appointments.

§ Ensure that the environment was kept clean to increase customers’ comfort.

§ Ensure that every patient was welcomed into the facility with courtesy.

§ Entrust with and maintain strict confidentiality with security and other sensitive matters.

§ Perform any other related duties and/or assignments as directed by the line manager.

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