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Company Name : ADCB Abu Dhabi Commercial Bank

Manager – Programme Office

bayt.com

Job Description

JOB PURPOSE
To manage a portfolio of bank wide major programmes using structured methodologies in order to drive business transformation and improve customer experience.

1.
Programme Planning and Management
Work with business representatives to review work streams, identify opportunities to improve the end to end processes and propose change programmes to improve customer experience, operational efficiency and increased revenue generation across ADCB
Agree with business unit heads the expected deliverables/impact, accountable executives, timelines, milestones, cross functional team involvement and obtain sign off to ensure programme deliverables are clear
Manage a portfolio of business process transformation programmes end to end via virtual/satellite programme management teams of 20-50 full time resources, vendors and contractors to ensure successful delivery against business objectives
Job Code: 1831
Effective Date of JP: 080617
Version: 1
3.
Governance
Implement and maintain an integrated programme management/measurement framework and report progress to respective forums in order to ensure successful delivery of programmes in line with industry best practices
Provide expertise, train and coach ADCB employees on programme management methodology and oversee its respective application to ensure programme management teams are well equipped with the knowledge and skills to permeate change and drive successful completion of simple to high complexity projects
6.
Stakeholder Management
Engage with key stakeholders and provide updates to the steering committee for all projects in the portfolio to ensure they are fully up to speed on progress
Work with business unit heads to communicate programme outcomes to impacted teams to ensure secure buy in and support for change initiatives
7.
Vendor Management
Identify and engage with external vendors and suppliers, select/appoint and manage/evaluate their performance in the delivery of projects and change initiatives to ensure services provided meet required expectations/deliverables
8.
Policies, Processes, Systems and Procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
9.
Self-Management
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
10.
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

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