Manager – Guest Chauffeur Scheduling

Redefining Land, Air, and Sea Travel… Elevating Destinations.Coastal Transportation Services Co., a Red Sea Global SubsidiaryCoastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.Join our visionary team and help shape the future of transportation!Job Purpose The jobholder responsibility is to oversee the oversee the execution of all land guest services ensuring Safe, efficient and high-quality service delivery as per RSG Standards.The jobholder will oversee the execution of all transportation for Mobility division i.e. mainly focused on Guest & employee to ensure business continuity. He/She will act a primary point of contact for all concerned stakeholders internally and externally in managing Mobility expectations of all the relevant stakeholders impacted.Job ResponsibilitiesTransport Operations Management:Oversee, lead and supervise the seamless execution of guest and senior management transfers, ensuring high standards of service quality.Monitor real-time transportation services via Transport Management Systems, addressing issues as they arise to meet operational objectives.Maintain and develop strong relationships with stakeholders and clients.Coordinate with relevant functional areas and departments to ensure seamless integration and effectiveness in multi-modal transport services.Make quick, informed decisions regarding task reallocations due to unforeseen circumstances such as breakdowns, accidents, or incidents.Act as the primary point of contact for all land mobility services during operational hours.Oversee the dispatch of vehicles ensuring timely and efficient operations.Manage incidents and accidents effectively, coordinating with relative stakeholders and internal teams to resolve issues and minimize disruptions.Resolve and Escalate CRM reports to track customer interactions, feedback, and service quality issues, ensuring responsiveness to client needs and continuous improvement.Oversee post-operation processes, performance tracking, and staff management.Ensure strict adherence to KSA transportation laws and regulations.Leadership & Team Management:Lead a team of Coordinators, Dispatchers, and Chauffeurs, ensuring they adhere to operational standards, safety protocols, and customer satisfaction guidelines.Conduct team briefings, toolbox talks, and safety reviews to maintain high standards of operational efficiency and safety.Manage staff attendance, resolve operational setbacks caused by absences, and ensure that service delivery remains unaffected.Manage overtime and staff scheduling, ensuring resources are allocated efficiently for subsequent shifts.Performance Monitoring and Reporting:Monitor and track key performance indicators (KPIs), including on-time performance, guest satisfaction, driver utilization and driver behavior.Generate detailed reports for upper management to inform strategic decisions.Stakeholder Engagement and Service Excellence:Engage in strategic planning to align transportation services as per company guidelines.Coordinate with B2B support teams to ensure seamless service delivery.Job RequirementsBachelor’s Degree or equivalent qualificationAt least 7 years of industry experience with proven expertise in transportationLeadership & Team Management.Operational Planning & Coordination.Excellent analytical, problem solving & Decision-Making.Time-management skillsProblem-SolvingCustomer Service Excellence.Fleet Management.Safety & ComplianceDemonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook.Strong communication and interpersonal skills