Live Ops Specialist

  • Operations/Management
  • Egypt

Job Description :

What We Are Looking For:We are on the hunt for a proactive member who will be responsible of managing day-to-day operations of fleet roster on a daily basis, track and dispatch our supplier’s orders to make sure that orders are being completed on time. location: Dokki Your Day In a Nutshell Might Include:Manage day-to-day operations.Create and plan fleet roster on a daily basis to ensure maximum capacity per truckTrack orders schedule and make sure that orders are being completed on time.Update slots plan and communicate with other departments to ensure the accuracy of vacant jobs available on daily basis.Dispatch supplier’s order and taking all actions related on Cartona dashboard or Supplier’s application.Track all item stocks and prices related to the supplier on regular basis.Reduce cancellation due to late delivery and following up with retailers.Achieve the target of productivity and SLA for the fleet set by Cartona.Coordinate with different departments to achieve optimal quality across the board.Facilitate good communication.Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.Identify ways to improve customer experiences.Interact with customers if needed, answer questions, and resolve issues.Track and report operational performance.Assist with the implementation of new processes and procedures related to delivery fleet.Analyze the business needs and develop an improvement planProvide recommendations and suggestions for improvements in any aspects relating to performance.We Are Looking For You If:You have Strong phone contact handling skills and active listening.You have Very good communication and interpersonal abilitiesYou are a Self-starter who loves to own things end-to-end.You are a Customer-Obsessed, Hyper-Organized, Creative, curious and Solutions-Oriented person.

Job Requirements :

You Fit The Bill If:You have a bachelor degree in business administration or relevant fieldYou have 1+ years of experience in a similar role.Someone who Can manage tasks and projects efficiently.What’s in it for you:Career Growth through our learning and development programs.Lots of discounts in our Entertainment, Financial Support and Wellbeing programs.Family Care ProgramFlexible working hours.What happens once you apply:Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.

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