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Company Name : Confidential Company Kuwait

Key Account Manager

bayt.com

Job Description

Key Account Manager – Samsung

Job Purpose:

Responsible for managing the overall relationship with multiple stakeholders in key accounts, with an objective to deliver a sustained competitive edge for the company products (Samsung – AV/ HA) and services and expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

Key Account Management Activities:

  • Implement the Sales Department’s set Policies & Procedures and comply with other policies.
  • Develop and maintain strategic long-term trusting relationships with Key Account clients to accomplish organic growth and long-term company objectives.
  • Contribute in developing the competitive pricing policy for the key account customers in view of developing long term relationships.
  • Gather, report and communicate customers’ feedback on service, technology and product delivery (AV/ HA).
  • Coordinate with the Concerned Departments to ensure the highest quality of services is being implemented and all clients’ needs are met.
  • Meet all Key Clients’ requirements in line with the proposed timelines and set Policies & Procedures.
  • Maintain receipts of new requests, order modifications as well as complaints by the respective clients.
  • Arrange a program of visits to key customers by regularly contacting them and arranging appointments for the purpose of reviewing current business and future business.
  • Use sales and marketing methods to work out the best plan for promoting range of products related to Samsung Brand.
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
  • Resolve key client issues and complaints & anticipate key account changes and improvement.
  • Work with the Sales team to on-board and integrate new clients and develop existing client relationships.
  • Manage outstanding payments, referring to periodical reporting, control trade returns, clean billing and loss cases. 
  • Keep current clients satisfied and deliver exceptional client services on a day-to-day basis.
  • Ensure delivery of all Samsung AV/HA products to Key Accounts as per orders and delivery schedules.
  • Ensure all Samsung AV/HA products are displayed as per Brand guidelines and Key Accounts policies and procedures.
  • Ensure all RRP (Recommended Retail Prices) for Samsung AV/HA products areas per Brand Guidelines and Brand Guidelines and that margins are within Policies and Procedures.
  • Perform other duties related to the job as assigned by the Direct Manager.

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