bayt.com
Job Description
- Installing and configuring computer hardware, software, systems, networks, printers, scanners and more
- Planning and undertaking scheduled maintenance upgrades
- Talking to clients and computer users to determine the nature of problems
- Responding to breakdowns
- Investigating, diagnosing and solving computer software and hardware faults
- Repairing equipment and replacing parts
- Agreeing call-out timescales
- Obtaining replacement or specialist components, fixtures or fittings
- Ensuring compliance with health and safety legislation
- Maintaining records of software licenses
- Setting up accounts for new users
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
Skills
- Ability to work a flexible schedule, including evenings and weekends
- Excellent customer service and communication skills needed.
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize and delegate