Company Name : Trolley

IT Technical Support

bayt.com

Job Description

  • Installing and configuring computer hardware, software, systems, networks, printers, scanners and more
  • Planning and undertaking scheduled maintenance upgrades
  • Talking to clients and computer users to determine the nature of problems
  • Responding to breakdowns
  • Investigating, diagnosing and solving computer software and hardware faults
  • Repairing equipment and replacing parts
  • Agreeing call-out timescales
  • Obtaining replacement or specialist components, fixtures or fittings
  • Ensuring compliance with health and safety legislation
  • Maintaining records of software licenses
  • Setting up accounts for new users
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training more junior staff members
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