Posted 4 months ago
يمكن تكون خطوة التقديم هي أفضل قرار السنة دي
IT Service Desk Specialist
Position Details
Location
New Cairo, Cairo, Egypt Egypt
Posted Date
August 7, 2025
Employment Type
Customer Service/Support
متوسط الراتب
متوسط الرواتب في مجال Customer Service/Support في مصر هو 6000 جنيه شهرياً
Job Description
MOBILY INFOTECH LTD INDIA -
Company: MOBILY INFOTECH LTD INDIA –
WebSite: New Cairo, Cairo, Egypt
Job Description:
- Provide first-level contact and convey resolutions to users’ issues.
- Apply Best Practices and align the service catalogs.
- Properly escalate unresolved queries to the next level of support.
- Track, dispatch, and redirect problems to correct resources/Support Group.
- Follow up with impacted users, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure.
- Follow the recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Resolve incidents and Service Requests assigned within SLA.
- Maintain the Service Desk Platform.
Skills:
- Proven working experience in providing Help Desk support.
- Working knowledge of help desk for software, hardware, networking, Active Directory, Exchange and remote control.
- Strong Client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Ability to work under pressure and cover rotation shifts “24/7”.
- Customer service orientation.
- ITIL and IT Service Management knowledge.
- BS degree in Information Technology, Computer Science or equivalent.
- Proficiency in English and understanding Client local culture, language etc.
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً