Company Name : Saudi Services for Electro-Mechanic Works Co. (SSEM)

IT Service Desk Engineer

Job Description

Position Overview: Provide technical support and assistance to end-users, ensuring seamless operations of IT systems and resolving issues promptly. This role demands a solid understanding of information technology and security domains, coupled with a customer-centric approach to problem-solving.

Key Responsibilities:

  1. Provide first-line support for end-users, respond to user queries and provide technical support for hardware, software, and network-related issues.
  2. Address issues related to Office 365, SharePoint, Oracle EBS, Think Project, file sharing, video conferencing, collaboration, and handling upgrades and updates.
  3. Diagnose and troubleshoot problems, escalating complex issues to appropriate teams when necessary.
  4. Install, configure, and maintain end-user workstations and peripheral devices.
  5. Collaborate with IT teams to implement and maintain security measures, ensuring data protection and compliance with relevant standards.
  6. Maintain accurate documentation of support activities, solutions, and configurations.
  7. Continuously stay updated on industry trends and security threats and emerging technologies, while actively seeking additional certifications in ITIL, service desk tools, and exploring potential specialization and growth opportunities in IT verticals such as ERP, Network, and System Administration.
  8. Conduct end-user training sessions on IT systems, policies and best practices.


  1. Bachelor’s degree in Information Technology, Computer Science, or related field.
  2. Minimum of 3 years of experience in a similar IT helpdesk role.

3.     Proficiency in Office 365, SharePoint, Oracle EBS, Think Project, video conferencing tools, and collaboration platforms.

  1. Proficiency in operating systems (Windows, MacOS, Linux), and common office software.
  2. Knowledge of networking concepts and protocols.
  3. Familiarity with security standards such as ISO 27001 and relevant regulations.
  4. Certifications like CompTIA A+, Network+, or similar are highly desirable.
  5. Excellent problem-solving skills and a proactive approach to IT support.

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