Company Name : World Food Program - Other locations

IT Operations Assistant

Job Description

Post Title: IT Operations Assistant

Contract type: Service Contract

Post Grade: SC4 Duty

Station: Tripoli Field Office

Duration: 12 months

Date of issue: 21 July 2022

Closing Date: 04 August 2022

– This position is open to qualified Lebanese candidates only. – Female candidates in particular are encouraged to apply. – Only shortlisted applicants will be contacted.

Duty Station: Tripoli (with missions to Qobayat) Job Context: The incumbent will be based in Tripoli and may need to travel to other Offices in different parts of the country.


The incumbent will report to the IT Officer and will be responsible for successful delivery of IT operational objectives as determined by the IT Officer. Within delegated authority, the staff member will be responsible for the following


• Provide support for all end user devices at field level including those deployed via Cooperating Partners.

• Manage and respond to end user requests through the service management tool.

• Assist in troubleshooting and to test and support all end users’ devices responsible for normal business operations.

• Assist in rollout and maintaining of end user devices and other IT related equipment.

• Ensure end user devices at field level and IT related hardware are properly maintained to ensure maximum uptime.

• Installation of hardware upgrades for end user devices. Install and decommission computer equipment and software as required.

• Provide hands-on training and advise for all IT and related matters are field level.

• Work closely ensuring IT policies, procedures, systems and tools are correctly applied to support them.

• Assist in all terrestrial & satellite communication technology management and support.

• Assist in ICT asset management to ensure all equipment are being distributed and registered in the asset tracker.

• Perform other related duties as required.

share :