Company Name : World Food Program - Other locations

IT Operations Assistant SC, L5

Job Details

Job Location
Cairo Egypt
Company Industry
Non-profit Organization
Company Type
Non-Profit Organization
Job Role
Employment Type
Full Time Employee
Monthly Salary Range
Number of Vacancies

About Us

The UNITED NATIONS WORLD FOOD PROGRAMME (WFP) is the world’s largest humanitarian organization working towards zero hunger by 2030, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Powered by the passion, dedication and professionalism of our 20,000 staff worldwide, the United Nations World Food Programme (WFP) works in over 80 countries to bring life-saving food to people displaced by conflict and made destitute by disasters, and help individuals and communities find life-changing solutions to the multiple challenges they face in building better futures. In 2020, WFP assisted 115.5 million people – the largest number since 2012. On any given day, WFP has 5,600 trucks, 30 ships and nearly 100 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.61.

We work to enhance nutrition in women and children, support smallholder farmers in improving productivity and reducing losses, help countries and communities prepare for and cope with climate-related shocks, and boost human capital through school feeding programmes. In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability. For its efforts to combat hunger, for its contribution to bettering conditions for peace in conflict-affected areas and for acting as a driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.

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Job Purpose

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

Key Accountabilities

1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.

2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up to date.

4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreedu00a0standards and deadlines, to supportu00a0the effective delivery of services.

5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.

6. With support ofu00a0senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.

8. Responsibleu00a0for maintaining information records such as updating web pages and statisticalu00a0databases to ensure the information is current and wellu00a0organized.

9. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

10.u00a0Supportu00a0the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.

11. Suggest improvements to methods and processes in order tou00a0supportu00a0the continuous improvement of IT services.

12. Follow set emergency response processes and procedures as required to provideu00a0supportu00a0in enabling emergency food assistance needs to be met.


Additional Job Requirements

13- Carry out backend system and hardware (DC Servers & Enterprise storage) configuration, management and maintenance.

14- Carry out backend infrastructure (Core Switches, Firewalls, PBX , LAN, WLAN, VLAN) configuration, management and maintenance.

15- Identify user needs, analyze data and produce accurate reports to recommend IT solutions to support informative decision-making.

16- Monitor technology reliability, identify user needs, analyze data and produce accurate reports to recommend IT solutions to support.

17- Ensure Systems & Links availability in 8* 5 mode with target availability of 99 %

18- Provide technical support to end users for incidents and problems u00b7

19- Provide IT guidance and training to WFP colleagues.

20- Provide IT Asset physical Control.

21- Prepare IT purchase requests.

Standard Minimum Qualifications




  • Education:u00a0University degree in Information Systems, Computer Science or any the related functional area.
  • Experience:u00a0A minimum of 5 years of experience in the area of IT system administration & IT technical support.
  • Languages:u00a0Excellent command in both English & Arabic languages.



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFPu2019s Strategic Objectives.
  • u00a0Be a force for positive change: Suggests potential improvements to teamu2019s work processes to supervisor.
  • u00a0Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  • u00a0Make our mission visible in everyday actions: Articulates how own unitu2019s responsibilities will serve WFPu2019s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  • u00a0Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  • u00a0Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  • u00a0Create an u201cI willu201d/u201dWe willu201d spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  • u00a0Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  • u00a0Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  • u00a0Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  • u00a0Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  • u00a0Be politically agile & adaptable: Develops an understanding of the value of WFPu2019s teams and external partners in fulfilling teamu2019s goals and objectives.
  • u00a0Be clear about the value WFP brings to partnerships: Aligns own activities with supervisoru2019s priorities to fulfill internal and external partner needs.
  • u00a0

Desired Experiences for Entry into The Role

u2022 Has experience resolving more complex technical issues.

u2022 Has worked with head of units in defining requirements for functional area.

u2022 Has experience with the application of client services standards to resolve or escalate clientsu2019 service problems.

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