Company Name : Confidential Company

IT Helpdesk Specialist – Apple Mac (Giza)

About the Job

  • Responsible for the smooth running of all users on different departments and ensuring users get maximum benefits.
  • Install, test and configure Apple-MAC workstations/laptops, iOS software/applications and integration with Microsoft Active Directory
  • Diagnose and troubleshoot Apple- MAC software, hardware and networking problems/issues and provide assistance to Apple-MAC Company users
  • Configuration, testing and security best-practices to ensure the protection and security of the Apple-MAC workstations/laptops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Managing multiple cases at one time, testing and evaluating new technology
  • Set up new users’ accounts and profiles.
  • Follow-up with service requests received on the Company Help desk ticketing system and solve them according to the agreed SLA.

Job Requirements

  • Education: Bachelor degree in computer science
  • Experience: 3-5 years
  • Proficiency in Windows/Mac OS.
  • Basic networking knowledge – Preferred to have MCSA / MCSE certification
  • Experience with remote desktop applications and help desk software.
  • Attention to details and good problem-solving skills.
  • Good written and verbal communication
  • Excellent interpersonal skills, excellent communication skills, listening and questioning skills, combined with the ability to interact Confidently with clients (Employees) to establish what the problem is and explain the solution

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