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Company Name : Universal Motors Agencies

IT Help Desk Specialist / Saudi National

bayt.com

Job Description

Job Purpose   

Support and maintain computer systems, desktops, and peripherals which include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance

Responsibilities include but are not limited to :

  1. Install and configure computer hardware operating systems and applications
  2. Monitor and maintain computer systems and networks
  3. Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  4. Troubleshoot system and network problems and diagnosing and solving hardware/software faults
  5. Replacing parts as required
  6. Provide support, including procedural documentation and relevant reports
  7. Follow diagrams and written instructions to repair a fault or set up a system
  8. Support the roll-out of new applications
  9. Setting up new users’ accounts and profiles and dealing with password issues
  10. Respond within agreed time limits to call-outs
  11. Work continuously on a task until completion (or referral to third parties, if appropriate)
  12. Prioritize and manage many open cases at one time

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