bayt.com
Job Description
- Installing & Configuring networks and computer systems, Diagnosing and solving hardware/software faults,
- Managing and troubleshooting any end-user equipment printers and scanner.
- Troubleshooting system and network problems and diagnosing and solving software faults.
- Perform any job-related task or command assigned by direct manager/ supervisor.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Perform timely workstation hardware and software upgrades as required.
- Record events and problems and their resolution in logs.
- Direct unresolved issues to the next level of support personnel.
- Pass on any feedback or suggestions by customers to the appropriate internal team
Skills
- · BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience.
- · Having a Certificate in CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
- Minimum 2 years of IT experience
- Proven experience as a help desk technician or other customer support role.
- Above average knowledge of networking protocols, especially TCP/IP.
- Good understanding of computer systems, mobile devices and other tech products.
- Self-motivated approachable, adaptable and directed, with keen attention to detail
- Ability to diagnose and resolve basic technical issues.
- Effectively prioritize tasks in a high-pressure environment.
- Proven analytical and problem-solving abilities.
- Experience working in a large enterprise organization and dynamic environment.
- Excellent communication skills (both strong written and verbal English is a must).
- Good interpersonal skills.
- End user-oriented and cool-tempered.