bayt.com
Job Description
IT Call Center/ Customer Service Agent- Emiratization/ Nationals
A. Accountabilities:
- Direct contact with customers through multiple communication channels to answer their inquiries about company services, setting appointments and solving claims with professional and hospitable manners.
- Answer inbound/outbound calls and assist customers who have particular inquiries or questions.
- Communicate with potential customers to build and emphasize their interests into company-provided services.
- Identify service opportunities and present benefits effectively to acquire new business.
- Conduct all telephone activities related to the scope of business.
- Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
- Update the customers’ profiles in the system and cleanse the old data to avoid conflict.
- Handle customer complaints effectively and escalate to higher levels.
- Apply to company policy and procedures.
- Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling up paperwork.
Skills
B. Qualification:
- Knowledge and experience in computer and have IT background-preferred of candidates are computer related graduate.
- Answer incoming calls and respond to customer’s emails.
- Management and resolve customer complaints.
- Identify and escalate issues to supervisors.
C. Experience:
- Fresh graduation or experience between 1 ~ 2 Years.
- Fresh desk Ticketing System is preferable experience.
D. Education:
- High School Diploma or any relevant bachelors degree.
E. General Skills:
- Knowledge in MS Office.
- Telephone Techniques.
- Customer Oriented.
- Effective communication skill.
- Solving problems.
- Information Monitoring.
F. General Remarks:
- Emiratization/ Nationals is mandatory.
- Salary range is 5000-6000/- AED.
- Bilingual ( English/ Arabic).
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